Tag: Help Desk
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Enhancing Help Desk Software Security: Top Best Practices
The help desk is often the first point of interaction for staff encountering potential cybersecurity threats, such as phishing or malware …
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PoC for critical SolarWinds Web Help Desk vulnerability released (CVE-2024-28987)
Details about and proof-of-concept (PoC) exploit code for CVE-2024-28987, a recently patched SolarWinds Web Help Desk (WHD) vulnerability …
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SolarWinds left critical hardcoded credentials in its Web Help Desk product
SolarWinds left hardcoded credentials in its Web Help Desk product that can be used by remote, unauthenticated attackers to log into …
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SolarWinds patches critical RCE vulnerability in its Web Help Desk
Administrators ready to take an early weekend have been served with what might be the scariest three words in IT: Critical SolarWinds …
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Does Your Help Desk Know Who’s Calling?
Phishing, the theft of users’ credentials or sensitive data using social engineering, has been a significant threat since the early days of …
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SolarWinds warns of attacks targeting Web Help Desk instances
SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly …
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The Unsettling Reason Why Your Help Desk May Be Your Greatest Security Vulnerability
The enterprise help desk has long been a favorite target for those seeking to use social engineering schemes as a way of penetrating an …
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From Help Desk to Head of SOC: Building a Cybersecurity Career on Empathy and Candor
With a career in cybersecurity that started over 15 years ago, my work has traversed the security landscape: managing incident responses, …
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RDmi Is Coming. Here’s How Personas Can Help You Prepare
With the release of Remote Desktop modern infrastructure (RDmi) around the corner and Microsoft Inspire just having finished, there’s a …
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FocalScope Achieves 24/7 Availability with NAKIVO
FocalScope, a customer support software developer, headquartered in Virginia, USA, is using NAKIVO Backup & Replication to protect their …
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Building a better help desk: Part 2, secure permission management
Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your …
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What’s New in Horizon View 7.3 and Other
What’s new: Horizon Connection Server Horizon Help Desk Tool View application and process names and resource use within a virtual or published desktop to identify which applications and process are using up machine resources. Read full news article on DABCC
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