Tag: Customer-Service
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1Password Becomes Latest Victim of Okta Customer Service Breach
Okta’s IAM platform finds itself in cyberattackers’ sights once again, as threat actors mount a supply chain attack targeting Okta customer …
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Critical Cisco Contact Center Bug Threatens Customer-Service Havoc
A critical security bug affecting Cisco’s Unified Contact Center Enterprise (UCCE) portfolio could allow privilege-escalation and …
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Phishing Attack Blends Spoofed Amazon Order and Fraudulent Customer Service Agents
A new multistage phishing campaign spoofs Amazon’s order notification page and includes a phony customer service voice number where the …
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Balancing Security, Customer Service
Organizations can enhance security while maintaining a good customer experience by leveraging data for authentication, says David Britton, …
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The Unhappiest Subscribers on Earth? Disney+ Accounts Hacked & Hijacked
The highly anticipated Disney+ streaming service launched last week – and was promptly targeted by hackers looking to compromise users’ …
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Office Depot Fined $25M for Defrauding Customers With Fake Malware Removal Service
The FTC announced it has fined Office Depot $25M for scamming customers into buying malware removal services they never needed. The company …
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Integrating Cybersecurity Responses into Your Customer Service Approach
There will be instances when your customer service and security policies will overlap. The most common scenarios are when customers forget …
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Net Neutrality, Customer Service And Big Brother: Who Controls Your Data Controls Your World
Who we allow to control data, and what they’re allowed to do with it, will define the world in which we live. China, the EU and the United …
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