Ticketmaster UK announced on its site yesterday that it identified malicious malware on June 23rd that had affected nearly five percent of their customers, allowing an unknown third-party access to customers’ names, email addresses, telephone numbers, payment details and login information between February 2017 and June 23rd, 2018. The company says the breach can be traced back to an AI chat bot it uses to help answer customers’ questions when a live staff member is unavailable.

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