Google Duplex IVR Demonstrates AI Advances, Raises Security Worries At its annual I/O developers conference on May 8, Google unveiled a new artificial intelligence system called Duplex that the company argues will transform the world’s interaction with interactive voice response and AI-driven bots. Google demonstrated how business users could work with Duplex over phones or smart speakers could do everything from making restaurant reservations to setting up appointments and business meetings all while sounding as if these tasks were being performance by living persons.

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