Speaking at BSides San Francisco today Katie Ledoux, manager of trust and security governance at Rapid7, presented a session exploring some creative solutions to infosec problems. Ledoux said that when fixing problems “managing little fires without losing sight of long-term goals is an issue that anyone who has a job needs to deal with” but in infosec it is particularly challenging as “much of our work is reactive and time-sensitive.” In her experience, fixing information security problems and building environments in which problem-solvers thrive in comes down to managing two categories:

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