Chase ‘Glitch’ Exposed Customer Accounts

White said the incident is reminiscent of a similar glitch at online game giant Steam, which caused many customers to see account information for other Steam users for a few hours. He said he suspects the problem was a configuration error someplace within Chase.com “caching servers,” which are designed to ease the load on a Web application by periodically storing some common graphical elements on the page — such as images, videos and GIFs.

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