The holiday season means major booms for retail sales, especially for e-commerce merchants who have to deal with the Santa Claus problem of figuring out whether a given online transaction is naughty or nice (e.g., fraudulent or legitimate) quickly and effectively.

Recent research from Aberdeen revealed that while e-commerce merchants are generally doing a good job at minimizing the impact of the naughty (e.g., fraudulent transactions that should not have been accepted, which lead to chargebacks), they are missing out on too much of the nice (e.g., legitimate transactions that are not accepted, which lead to false declines).

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