Dialpad released PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data. As part of Dialpad Ai, a proprietary automatic speech recognition (ASR) and natural language processing (NLP) engine embedded across Dialpad’s sales, voice, meetings, messaging and contact center solution, PII Redaction acts as a powerful safeguard for customer privacy, security, and compliance.

Source: Help Net Security