Saddled with undersized servers and suffering from monthly outages, McDonald’s recently improved its new-employee onboarding procedures from a 12-24 hour batch update to just a 10-minute process. The fast-foot giant also cut down on business disruption by expediting the synchronization of employee identity data across its corporate servers from a roughly 24-hour process to two-to-four hours.  The company also struggled to keep straight a dizzying array of employee authentication requests from disparate HR sources, including training, hygiene/sanitation and point-of-sale systems, explained Ebony Love, McDonald’s director of cybersecurity service deployments, and a speaker at the Identiverse 2023 conference.  About two-and-a-half years ago, McDonald’s began addressing these difficulties, initially via an 18-month technology overhaul, and then later through a quick change in process for how it handles new employees.

Source: SC Magazine