The study shows that 58 percent of government officials surveyed said their agencies have modernized technologies since January 2022 and 53 percent of respondents noted that improving security including identity verification was the primary reason for the modernization effort. When asked about the changes made to their identity verification processes, 20 percent of respondents said verifying identity during access was the primary improvement and 16 percent cited their agencies’ engagement with a private, third-party vendor to provide identity verification.

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