Okta has completed its analysis of the March 2022 incident that saw The Lapsus$ extortion crew get a glimpse at some customer information, and concluded that its implementation of zero trust techniques foiled the attack – and that its (former) outsourced customer service provider Sitel was largely to blame for the confusion surrounding the incident. So said Brett Winterford, Asia-Pacific and Japan chief security officer of the identity-management-as-a-service vendor, at the Gartner Risk and Security Summit in Sydney today.

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