As the Chief Operations and Technology Officer of $94 billion Bank of America, Cathy Bessant has tremendous influence in the technology ecosystem that surrounds the financial services industry from fintech start-ups with which she partners, from the war for talent with the would be employees of the company to the vendor partners that she engages to the rising influence of artificial intelligence (which she prefers to refer to as “responsible automated intelligence.” It had been three and a half years since I last caught up with Bessant, and she had mentioned that she had rethought a few things. She used to refer to Bank of America as a fintech firm.

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