CBTS announces its CBTS Microsoft Direct Route Services, which unify user communications and collaboration by connecting CBTS Cisco hosted voice solutions and legacy on-premises phone infrastructures to Microsoft Teams. The Solution integrates Teams with a hardened voice core built on the Cisco Broadworks platform, giving enterprises the ability to integrate their voice and collaboration solutions into one communications stream, while giving users access to advanced voice applications like integrated omni-channel contact centers, AI-powered IVR, advanced reporting and analytics, call recording, e911, and mass notification solutions.

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