Creating trust on the internet requires the aligning of effective online fraud protection with good customer experience, according to Jonathan Care, senior director analyst at Gartner. Speaking during the Gartner Security and Risk Virtual Summit, he observed that currently, many e-business fraud prevention teams are overly focused on loss prevention; indeed, 58% of Gartner clients have stated that fraud prevention blocks the goal of having a frictionless customer experience.

Read full article on Infosecurity