Nuance Communications announced the launch of Nuance Mix, an open enterprise-grade, software-as-a-service (SaaS) tooling suite for creating advanced conversational experiences that power Virtual Assistants (VA) and IVR using Nuance’s industry-leading Conversational AI. As global organisations increasingly look to integrate Conversational AI into their digital and voice customer engagements, the ability to build a conversational experience once and deploy it across channels and modalities has become critical.

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