Lots of us have the day off today, but there are plenty of people who don’t, including a veritable army of of IT techies, helpdesk staff, sysadmins… …and if you’ve ever been on IT duty over the Christmas period, you’ll know what a tricky time it can be. If all goes well, and some years it does, you end up having a quiet and peaceful time of it, and you say to yourself, “That wasn’t so bad.

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