Members of underserved populations are less likely to know whether they have even been victimized by a cyber attack, and they have lower awareness of cybersecurity risks. Partly as a result, they are also less likely to access vital online services, such as banking, health services, educational programs, and other resources, which could lead to them falling behind economically, according to a survey of more than 150 San Franciscans at diverse community-based organizations across San Francisco, as well as a survey of 142 people from a comparison group.

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